FAQ

"Normal" production time is 5-7 business days, larger quantities may require 7-10 days. Some special order items, such as bronze plaques, may require additional time. A "delivery date" will be confirmed with each order. Please be sure to inform us of your event date.

Absolutely!!! Don't worry, we will send you an order confirmation and an email proof of the layout before we personalize your awards. We won't make them until you are ecstatic with the layout and have a chance to proof your order for spelling. If you have questions, don't hesitate to call one of our courteous customer service representatives. We are here to help!

Yes you can, and we encourage you to do so. We want your gift to be perfect. Make sure to request that a proof of the engraving layout be faxed or emailed to you for your approval at the time of order placement. However, you should remember that the time you take to approve the layout is not included in our quoted production time.

We only engrave exactly what you order. Therefore it is important that you double-check the spelling and grammar of the text in your order. If you find an error after your order is placed, call us immediately and we will work with you to correct the problem.

Each item has a maximum number of lines available for engraving. We usually suggest between twenty and twenty-five letters per line. Sometimes artwork or a logo replaces available lines of engraving. However, you may engrave whatever fits on a line. The order is completely driven by what you like or need. We will make recommendations as to what we think works best for each recognition item. Remember, you can always request a proof of the layout before we begin any engraving.

Yes, there are. View our 

Artwork Guidelines 

No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order toutilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

Yes. Just let us know where you are located and we will have one of our outside sales representatives schedule an appointment.

A common misconception of Joan's Trophy & Plaque Co. is that the owner is named “Joan.” 

While that was true 32 years ago, the current owners’ names are Don and Diana Gustin. When Don Whitesall founded a small trophy shop in 1970 he named the business after his wife, Joan. Don and Diana bought the business seven years later and kept the reputable name. However, our sales staff does have a good laugh every time a customer asks to speak with Joan or calls and says, “Thanks, Joan.” 

A setup charge entails preparing the items to be engraved. This includes that a fixture hold the item securely during the engraving process. If an additional location is to be engraved, a second setup charge may be required to reposition the item for engraving. If an order has more than one item being purchased with the same message engraved on each, only one setup fee is applicable unless there are any changes made between the items, such as name or title.

In addition to the amount of locations being engraved, the item engraved, such as a cylinder or flat item, affects setup. Arched lettering, ornate fonts, and whether the engraving is filled with enamel or simply oxidized after engraving, also affect setup charges. At Joan's Trophy & Plaque Co., we have the ability to engrave most materials, but the engraving process varies from piece to piece. We engrave wood, stone, glass, leather, stainless steel, non-ferrous materials, and many plastics.

Yes, we will engrave an item that was not purchased at Joan's Trophy & Plaque Co. The engraving fee is dependent on the item and the engraving process. Most often we engrave jewelry. Engraving is one of the additional services that we provide besides being a retailer of trophies, plaques, and advertising specialty and promotional items."

When selecting a Payment Method, simply select the Purchase Order option and enter your account number and/or the purchase order number in the space provided. Follow the instructions there and use the “Comments” text box to inform us you would like the order billed to your account. Only persons authorized on the credit application will be allowed to place orders or charges against any account.

Please contact us via e-mail, snail mail, or telephone and we can send you a credit application. Our accounting staff will be available to help you in any way necessary.

We have a number of catalogs available that cover the various markets and product lines that we manufacture. Let us know what your specific need is and we will send the appropriate catalog. A number of our stock catalogs are already on-line. Catalogs to choose from are: Corporate Award; Trophy; Ad-Specialty and Imprinted Sportswear.

Yes. We supply any type of personalization process, which includepersonalizing of clothing and sportswear items, quickly and accurately.

Yes. We have done a number of small and large; non-descript and high profile installations, recognizing the unselfish gifts of many individuals and organizations. We can work in any number of mediums from Glass, Wood, Corian, Metal, Stone or whatever the design will call for to execute the recognition of these philanthropists.

Yes. Although we prefer that you either fax or e-mail the copy for the awards to prevent any misspellings taken over the phone. For accounts with established credit we can invoice you for the awards. For new or COD accounts we accept American Express, Master Card, Visa and Discover.

Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product. We can manufacture it internally or source it globally at a number of our factories offshore.