Shipping Policy
Will I be notified when my order does ship?
Yes, we will email you with notification that your order has shipped, including courier tracking information.
How long will it take for my order to arrive?
Typically 3 to 4 days after your order has been engraved. (See FAQ for more information.)
How much does shipping cost?
There will be a separate charge added to cover shipping based on the dollar amount of your order (see table below). Local customers may also pick up the order at our showroom for no additional cost.
Alaska, Hawaii and International orders: Please call us for a shipping quote.
Orders over $2000: A separate freight charge will be added at time of shipping.
Dollar amount of order |
Ground shipping charge |
| $0.00–$49.99 | $16.25 |
| $50.00–$99.99 | $21.00 |
| $100.00–$199.99 | $32.50 |
| $200.00–$399.99 | $48.00 |
| $400.00–$599.99 | $72.00 |
| $600.00–$799.99 | $96.00 |
| $800.00–$999.99 | $100.00 |
| $1,000.00–$1,199.99 | $120.00 |
| $1,200.00–$1,399.99 | $140.00 |
| $1,400.00–$1,599.99 | $160.00 |
| $1,600.00–$1,799.99 | $180.00 |
| $1,800.00–$1,999.99 | $200.00 |
| $2,000 + | FREE |
What if my awards arrive damaged or engraved incorrectly?
Your order passes through Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.
If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.