No products may be returned without prior approval from our customer
service department. Because of the highly personalized nature of award
products, only items received late or incorrect are eligible for refund
consideration. Most of our products are not reusable after they have
been engraved or etched, though in some cases, an engraving plate can be
replaced in order to utilize the award for a different occasion or
recipient. Please contact us to discuss this on a case-by-case basis.